It seems as though employee engagement has been on the minds of everyone lately. Since the release of FlashLet, we have been digging deeper into some of the factors that influence employees to be happy, engaged and productive. What we found is that there are 3 main factors that largely influence engagement:
Purpose relates to how well the employee fits into the company's objectives and culture. "Why am I here?" "Why do I get out of bed in the morning?" "Am I one of the links in the chain that make this company successful?" Simply put, if an employee does not feel like they are an integral part of a team, then they will not feel like they have a big purpose.
Feedback is a huge part of personal development and growth, as well as employee satisfaction. If an employee does not receive sufficient feedback, they may feel as though they are not doing their job right and misinterpret this as not caring.
Communication is a fundamental element in any organization, and this includes having an accessible President and/or CEO. Employees need to feel like they can talk to, email, Skype, or instant message any other employee without jumping through hoops.
We've added a few new features in FlashLet to better align those 3 pillars that make up the basis of employee engagement.
#1: OKR (Purpose)
OKR stands for Objectives and Key Results - it's basically a lightweight way of keeping your company on track. The OKR system we've implemented is very easy to use. There are Organizational, Team and Individual OKR's, and they are hierarchically defined. Each employee can login to FlashLet and create their own OKR but more importantly, OKR's are visible to each other within the company. This leads to social accountability, because employees know that everyone else has access to their OKR's.
#2: Confidentiality vs. Anonymity (Feedback)
The prevailing wisdom in the employee research and health community is that feedback needs to be anonymous in order to elicit accurate and meaningful responses. We are challenging that conventional wisdom. We realized that employees want confidentiality more than anonymity. Anonymity is a mechanism to protect the identity when employees are critical of policies or personnel. If employees know that their comments and feedback including criticism can be directed to senior management without being criticized, this is when a healthy dialog begins.
To that end, we have updated FlashLet to operate in three different modes: Public, Anonymous and Confidential mode. You can choose any mode based on your own culture and management.
#3: Daily Snippets (Communication)
Let's face it, most people hate sending status reports. We've reimagined the way status reports work with Daily Snippets. A snippet is a simple daily email that goes out to every employee once a day that says, "What did you get done today?", and they simply respond to that email. That's it. We can then collate the data and send out a digest of the status of each team member. Imagine a simple digest email delivered straight to your inbox every morning at 8AM, where you can quickly see what everyone on your team did the prior day. It is a simple, easy, and effective way of communicating.